Name: Berlin
Rating: 1

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Stayed here for 3 nights during  new years weekend. Place was very  clean. People at the front desk were more than helpful. The celebration downtown was canceled  and the put on a small social distanced  new years for us. The rooms were good. The only complaint I have is the wifi was spotty at times. The location  is great. 15 minute walk to train statio or Brandenburg gate.

As a 4 star hotel, we expect to have a coffee maker and a small fridge in our room but we didn’t. Hair dryer holder was moldy and toilet door was not clean. The most annoying thing about our stay was disconnection in hot water supply. It would be better if they could inform us before booking and planning our stay, not in the middle of our trip. Good point: location and access to public transport.

Hotel is placed near tram stations and metro lines that can take you, maybe with some connections, to about anywhere in Berlin. If you are staying more then 1 or 2 days and travel a lot with public transport, I would suggest getting at least a day ticket if not, like me, a week ticket. (I haven’t ridden anytime the M10 as much as in my stay here).
The front desk girls are really nice and helpful and can help you with recommendations, services offered by the hotel, like ironing, for example, and things like room cleaning and minibar supply.
The room I stayed in was on the smaller side, enough for one person and also made it feel cosy. I really like that from your bed you can see the shower and sink area. This would be pleasant when visiting with a female companion. Also, although I was staying alone, I got 2 bathrobes.
All in all, it was a great stay.

The 50 best pet-friendly places and activities in Berlin

Berlin

Wow! A group of 5 adults stayed in this hotel for 4 nights and we had the best time. Perfect location. The staff are very kind and professional. The public areas are well designed and clean. The lobby services are outstanding. The pool area and sauna are really relaxing. Thanks, we will come back again for sure on our next visit to Berlin.

My room smelled like smoked from someone. I had to get a different room.  Can't stand cigarette smoke!  Wasn't told that I had to insert the key card for the room lights to work. Never seen a system like it before. Not sure why it's like that. The location of the hotel was in a great. The Zoo is in walking distance. Lots of shops to walk to and see. The laundry service was helpful. I wish their was an option not to put fabric softener. My room was very hot for my comfort. I would advise not opening the window. You can hear the subway carts. The breakfast was very good. I highly recommend going to it. Lots to choose from. The staff very helpful.

Very well located, traditional art deco hotel for a comfortable stay. But some details are not 5 star standard : the breakfast staff is rude and the buffet poor, the bathroom of my room needed maintenance, and lighting too. Small details that make the big  difference in this category of hotels.

One of the best vietnamese restaurants in town !
They have very tasty food,nice interior and very very kind personal. Me and my boyfriend love it there.
I'm personally big fan of their soups..just look on this pho:-)

Fantastic curry, wonton soup and iced milk black tea. We will be back soon

Solid sushi and Vietnamese specialties with a large menu. Not quite 5-stars, but a good overall experience

Cozy and quiet hotel in a great location. Decor is very classical and the hotel seems to cater to an older clientele. Nothing wrong with that, of course, just be aware if you're planning a party trip to Berlin.

Service was friendly and breakfast buffet was of a high standard.

Unique and amazing hotel. Very helpful and friendly staff, great breakfast and best location in Berlin. The rooms are large, clean and decked out in a very cool way! Highly recommend!

So expensive, you pay 4 euro for a few milliliters of cola, WiFi was poor, and it wasn’t that pretty

The hotel staff were lovely and attentive. The rooms were clean and luxurious. There was a wide range of breakfast and it starts at 6-11 which is great! The bar area had a great atmosphere. I would highly recommend and I would stay again!!

The service was awful, so many misunderstandings, some of the stuff was not polite, they required me to pay a guarantee for the room! I travel a lot and never anything like this happened before to me. (this was not mentioned anywhere). I am still waiting to get back my guarantee money. In general the Hotel, as a building, was fine and innovative. The view, the rooms, the decorations were quite good.

Very beautiful and clean rooms equipped with all you need. The size is perfect. Personnel was very nice with one small exception. The position is perfect being in front of the main station. The price is very cheap for what you get.

Cool ambiance, good music. My wife and I enjoyed time at bar. Had an amazing experience. Staff is pleasant, Felix was really helpful.

Pros:
- Central location close to many landmarks.
- Friendly staff.
- Clean room.
- Good view.

Cons:
- No temperature control of the room. Had to open the windows as it got too hot.
- Poor WiFi. Had to use cellular.
- Very limited breakfast options.
- Basic TV only showing local channels, no streaming services which are pretty standard nowadays.
- Room service was listed as an option when booking, however this was not actually available.

Overall the stay was okay and there were no major issues. However, for a 4-star hotel and the amount paid, my expectations were much higher.

Very nice place, nice rooms. Unfortunately not pleasant expirience by breakfast.  Very long waiting time for ordering, 15 min waiting time for a coffee. Definitely needs improvement!! The food was very rich.

The room was cozy, all was clean and tidy. Most importantly the team was super friendly, helpful and always smiling! I loved the hotel and will surely book a stay in it again.

Very friendly and helpful personnel and great location.

The hotel needs renovation: carpet is old and with stains, furniture is old, chipped. Not up to 4 stars, in my opinion. The bed was comfortable but the blanket was acrylic which means that one gets very warm, too warm with it and if air conditioning does not work… (which happened to me) it is simply difficult to have a good nights sleep. If one opens the window, one can hear the loud traffic …

Great experience.  The staff was very helpful and friendly.  They are very family friendly,  which is great.  The breakfast buffet was huge and plentiful.  Great selection. The rooms were in great shape and very clean. All in all a great choice.

Was a great place to stay for our two weeks in Berlin! Breakfast was great and the staff were very friendly… it got a bit too warm in the room sometimes as the air conditioning did not seem to work in any of the rooms however (other friends were here at the same time with the same problem) and there were only two towels total for two people in the bathroom (no hand towels in sight)… but otherwise it was great!

Terrible hotel or better to say hostel cuz it didn't look anything like a hotel, terrible impolite and non-helping staff. Never going back again. Beds got broked in multiple rooms and no one helped us they said "all rooms are the same". Staff didn't clean the room once even tho I asked them to. I warn everyone from this catastrophic HOSTEL.

The temperature was too warm even with the air conditioner's coldest setting. It stopped working completely for one night but they got it fixed the next day.

Great place for wings and beer. I went for the all you can eat wings Wednesday and ate more wings than I should have. I enjoy the wings with Buffalo sauce. I also tried the Cajun-Lemon wings but they were a little dry for my liking. I’m definitely planning on going again.

Food: 4/5
I tried the buttermilk chicken burger cluck norris, super tasty! Mayo, avo, bits of red onion, could not go wrong. Complete with sweet potato fries, the meal was super. For the beers, i am normally limited in the likings of craft beers, so might be a bit bias. But i think you have to dig around to find what you really like.

Service : 4/5
Super big place, and for it, the service can be a bit long. But again, it was adequate for such big place. Amazingly, the waiter really remembered what was going on, so could catch up fast during the payment process.

Huge space with a nice food, excellent choice of craft beers.

You can play table tennis, shuffleboard and bowling here.

If you wanna play table tennis, bring your own balls.

Service is quite bad, even simple requests like bringing a bottled cola require multiple asking the waiters.