Name: Almatı
Rating: 1

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The territory of the hotel is great, it’s very big, clean and green with lots of trees - just superb. It’s adjacent to golf club, where you could enjoy playing golf.
The hotel is also big, it used to be a recreational center for Soviet bosses in the past. After renovation it sparkles with new modern style and freshness.
It has a big swimming pool with jakuzi and sauna, SPA center and a small gym.
The rooms are comfortable and a view from the balcony is stunning over to the mountains.
The breakfast is very good with good choice of salads, fruits, vegetables, porridges, beverages, etc. If you are staying for few days you will not be fed up from lack of choice.
The room service is good, food served swiftly.
However I would mention few things to improve:
- ventilation in the room wasn’t working properly, it was blowing an outside air from vent over the bed, which was unpleasant. Reception didn’t respond to complaint;
- after the room cleaning housekeepers were not leaving the clean glasses and cups;
- it would be nice to have fresh fruits every day, not only on the first day;
- the staff at reception was ending a call just hunging the phone without asking or waiting if anything more is needed.
These are obviously small things, but overall impression is formed from small things. I understand that the hotel opened recently and staff is being trained as it goes. Hope next time it will be top-notch all the way.

Renovation is top of the edge - the resort now is chic with great service and big territory. However, the price seems to be very elevated with the fact that there is a little to do choosing to other much cheaper big resorts around Almaty, and location is not perfect if you have meetings in the city.

Amazing landscape, Beautiful location, wish you all the best. Have nice beginnings.

The 6 best rooftop bars in Almaty

Almaty

Nice boutique hotel, the room was large, with large bathroom, minibar. Breakfast was not impressive at all, otherwise good location and nice room.

Nice Hotel. Helpfull staff. Nice big lobby. 95€ per night for such quality very good!
Rooms and bed clean and comfortable.
Bath size good and clean.
Only NO Mini bar.
I liked the Hotel thats why 5 points.

The room was nice and staff was very accommodating. Food was good too. I’m only rating it 4 stars because I’ve been trying for over a week to get in touch via email or phone to receive a copy of my receipt with no response or answer.

It's actually at the centre of the city, most of the places are very near to it. Very neat and clean, supportive English speaking staff. I just felt that breakfast is something they can improve on, it was same menu everyday.

(Translated by Google) Upon arrival, the air conditioning did not work, there was no hot water, do not book through booking, they do not respond to booking messages. The restaurant does not work, Plumbing in the room is cheap and of poor quality, there is a construction site nearby that interferes with sleep ... the boorish attitude of the staff, they can call or come to the room at any time of the day, regardless of the “do not disturb” sign. Doesn't qualify for 4 stars. Problems with water or air conditioning do not bother them. They do not think about the reputation of the hotel… I do not recommend this hotel

(Original)
При заезде не работал кондиционер, не было горячей воды, через букинг не бронируйте, на сообщения букинга не отвечают. Ресторан не работает, Сантехника в номере дешёвая и не качественная, рядом стройка, которая мешает спать… хамское отношение персонала, могут позвонить или прийти в номер в любое время суток, не зависимо от таблички «не беспокоить». Не соответсвует 4 звёздам. Проблемы с водой или кондиционером их не волнуют. О репутации отеля не думают… Не рекомендую этот отель

(Translated by Google) New rooms, good bed, everything you need to stay. Good breakfast to choose from several options. Set up a service - and it will be very good

(Original)
Новый номерной фонд, хорошая постель, все необходимое для проживания. Хороший завтрак на выбор из нескольких вариантов. Наладить сервис - и будет совсем хорошо

I travel for a living and I can easily say the staff here are among the best. Always helpful, multi-lingual, and consistent.

When I approached the manager with a question, he honestly admitted when he didn't have an answer. What matters is that he said he would find out, and less than fifteen minutes later he typed out a comprehensive list of options and delivered it to my room.

Thank you Arthur

Very peaceful, neat and clean.
I m not giving 5 stars coz at here in lunch & dinner has not many dishes like as other international 5 stars hotels.
I lived here 4 days & 3 nights, food is good but they don't have so many choices.

This hotel is amazing. The whole building and all the rooms are immaculately clean. The breakfast and all the food are incredible. Many hotels are very good in one or two areas but this hotel is great in all. The lower level spa and fitness center is one of a kind and I think that is where the hotel stands out most. I highly recommend the Hammam massage. It was by far the best massage of my life.

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